TERMS & CONDITIONS
This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Your use of the website “Kubergrains.com” and its services and tools are governed by the following terms and conditions. If you transact on the Website, you shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, you shall be contracting with Kuber Grains & Spices Pvt Ltd (“Company”), a company incorporated under Companies Act, 2013 (or relevant applicable law) with its office at Khasra No. 30, Siraspur G.T. Karnal Road, North west Delhi, Delhi – 110042 and these terms and conditions constitute your binding obligations.
For the purpose of these terms and conditions, wherever the context so requires ‘You’ shall mean any natural or legal person who has agreed to become a member of the Website by providing Registration Data while registering on the Website as Registered User using the computer systems of the Company. The term “We”, “Us”, “Our” shall mean Kuber Grains & Spices.
When you use any of the services provided by the Company, including but not limited to, (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms and Conditions and shall be considered as part and parcel of this Terms and Conditions. The Company reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms and Conditions, at any time. It is your responsibility to check these Terms and Conditions periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms and Conditions, the Company grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.
Accessing, Browsing or otherwise using the site indicates your agreement to all the terms and conditions in this agreement, so please read this agreement carefully before proceeding.
Membership Eligibility
Use of the Company’s Website is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a member of the Company and shall not transact or use the Website. If you do not qualify, please do not use our services. The Company reserves the right to terminate your membership and refuse to provide you with access to the Website if it is brought to the Company’s notice or if it is discovered that you are under the age of 18 years.
Your Account and Registration Obligations
If you use the Website, you shall be responsible for maintaining the confidentiality of your User ID and Password and you shall be responsible for all activities that occur under your User ID and Password. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or the Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms and Conditions, the Company has the right to indefinitely suspend or terminate or block access of your membership with the Company and refuse to provide you with access to the Website.
You will be required to enter a valid phone number and email Id while placing an order on the Website. By consenting and registering your phone number and mail Id with us, you agree to be contacted by us via phone calls and/or SMS notifications/e-mails, in case of any order or shipment or delivery related updates. The Company may also use your personal information to initiate any promotional emails and/or SMS’ as opted and consented by you at the time of registration.
Communications
When you use the Website or send emails or other data, information or communication to the Company, you agree and understand that you are communicating with the Company through electronic records and you consent to receive communications via electronic records from the Company periodically and as and when required. The Company may communicate with you by email or by such other mode of communication, electronic or otherwise.
If you are no longer interested in receiving e-mail announcements and other marketing information from us, or you want us to remove any PII (Personally Identifiable Information) that we have collected about you, please e-mail your request to customercare@kubergrains.com
Use of Website: www.kubergrains.com
You agree, undertake and confirm that your use of the Website shall be strictly governed by the following binding principles:
You shall not host, display, upload, modify, publish, transmit, update or share any information:
(a) belongs to another person and to which You do not have any right to. (b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986; (c) misleading in any way. (d) is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual; (e) harasses or advocates harassment of another person; (f) involves the transmission of “junk mail,” “chain letters,” or unsolicited mass mailing or “spamming”; (g) promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous; (h) infringes upon or violates any third party’s rights [(including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person’s name, email address, physical address or phone number) or rights of publicity]; (i) promotes an illegal or unauthorized copy of another person’s copyrighted work (see “Copyright complaint” below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files; (j) contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page); (l) provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone; (m) provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses; (n) contains video, photographs, or images of another person age 18 or older without his or her express written consent and permission or those of any minor (regardless of whether you have consent from the minor or his or her legal guardian). (o) tries to gain unauthorized access or exceeds the scope of authorized access (as defined herein and in other applicable Codes of Conduct or End User Access and License Agreements) to the Sites or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Sites or solicits passwords or personal identifying information for commercial or unlawful purposes from other users; (p) engages in commercial activities and/or sales without the Company’s prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of “virtual” items related to the Sites. Throughout this Terms and Conditions, the Company’s “prior written consent” means a communication coming from the Company’s Legal department, specifically in response to your request, and specifically addressing the activity or conduct for which you seek authorization; (q) solicits gambling or engages in any gambling activity which the Company, in its sole discretion, believes is or could be construed as being illegal; (r) interferes with another user’s use and enjoyment of the Website or any other individual’s user and enjoyment of similar services; (s) refers to any website or URL that, in the sole discretion of the Company, contains material that is inappropriate for the Website or any other Website, contains content that would be prohibited or violates the letter or spirit of these Terms and Conditions. (t) harm minors in any way; (u) infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items; (v) violates any law for the time being in force; (w) deceives or misleads the addressee/users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; (x) impersonate another person; (y) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information; (z) threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation. (aa) shall not be false, inaccurate or misleading; (ab) shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force. (ac) shall not create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers;
Access to Products:
Terms and Conditions with respect to purchase of Products
Apart from the condition reserved herein above, the following products shall not be eligible for return or replacement if:
(B) Any request for return of products by you other than the reason of defective product, then the Products are to be returned by you to the address mentioned in the delivery receipt at your own cost.
(C) The Replacement is offered for the product/s sold online through the Website ONLY and on providing necessary supporting documentation.
Return/Replacement Disclaimer: Any decision on return/replacement on the product/s sold by the Company is at the sole discretion of the Company and the decision of the Company shall be final and binding. The Company reserves the right to withdraw from replacement guarantee at any time without giving any intimation of whatsoever nature.
Disclaimer: Due to continuous improvements in product quality, the actual item/product may occasionally differ from that illustrated or specified. We are not responsible for any omissions, typographical errors of descriptions and/or prices.
Cancellation of order: All products, services, and information displayed on this Website constitute an “invitation to offer”. We reserve the right to cancel any order without any explanation for doing so, under a situation where the Company is not able to meet the requirement of the order placed or the order so placed/cancelled does not comply with our policy or for any other reason. However, we will ensure that any communication of cancellation of an order, if so cancelled, is intimated within appropriate time to the concerned person and any applicable refund will be made in a reasonable time.
Refund of Order: For delivered orders, in case of a product-related order, we will offer a refund of product value in case of manufacturing defect or damage due to transit or wrong product received on providing supporting documents. The Company’s decision is final and binding in this matter. Charges incurred in the order (shipping fee/packaging charge/cash on delivery charge/bank charge) do not qualify for refunds.
Cancellations by the Customer: In case we receive a cancellation request, and the order has not been shipped by us, we shall cancel the order and refund the entire amount. The orders that have already been shipped out by us will not be cancelled and you will have to check our return policy on those orders. In case of customized products, no cancellations are allowed once the ordered item has been taken up for production. The customer agrees not to dispute the decision made by us and accept our decision as binding regarding the cancellation.
Contents (Intellectual Property)
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on the Website is owned, controlled or licensed by or to the Company.
Except as expressly provided in these Terms and Conditions, no part of the Website and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without our express prior written consent.
You may use information on our products and services made available by us for downloading the same from the website, provided that you (1) not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) not make any additional representations or warranties relating to such documents
You shall be responsible for any reviews, comments, notes, messages, e-mails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted by you to the website (collectively, “Content”). Such Content will become the property of the Company and you grant the Company the worldwide, perpetual and transferable rights in such Content. The Company shall be entitled to, consistent with our Privacy Policy, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include Content you provide. You agree that any Content you post may be used by us, consistent with our Privacy Policy and Rules of Conduct on the Website as mentioned herein, and you are not entitled to any payment or other compensation for such use.
Other Businesses & Links
The Company does not take responsibility or liability for the actions, products, content and services on the Website, which are linked to Affiliates and / or third-party websites using APIs or otherwise. In addition, the Website may provide links to the third-party websites of affiliated companies and certain other businesses for which, we assume no responsibility for examining or evaluating the products and services offered by them, and the Company does not warrant the offerings of, any of these businesses or individuals or the content of such third-party website(s). The Company does not in any way endorse any third-party website(s) or content thereof.
You hereby acknowledge that any risk associated thereof while accessing or using such links, linked third-party websites or businesses, is solely with you and the Company is in no way responsible or liable in any manner whatsoever.
Links
The Company welcomes links to this site. You may establish a hypertext link to the Website, provided that the link does not state or imply any sponsorship or endorsement of your site by us. You must not use on your site or in any other manner any trademarks, service marks or any other materials appearing on the Website, including any logos or characters, without the express written consent of the Company and the owner of the mark or materials. You must not frame or otherwise incorporate into another third-party website or present in conjunction with or juxtaposed against such a website any of the content or other materials on the Website without the Company’s prior written consent.
Privacy
We view protection of your privacy as a very important principle. We understand clearly that you and Your Personal Information is one of our most important assets. We store and process Your Information on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and rules thereunder. Our current Privacy Policy is available on our Website. If you object to your Information being transferred or used in this way please do not use the Website and write to us to remove your consent for processing your personal Data or any grievance pertaining to your personal data to our email ID customercare@kubergrains.com
Disclaimer of Warranties and Limitation of Liability
This website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to you through this site are provided via the Website on “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, the Company does not warrant that:
Payment method/s offered at the Website
The Company will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
All payments made against the purchases/services on the Website by you shall be compulsorily in Indian Rupees acceptable by the Union of India. We do not accept any other form of currency with respect to the purchases made on the Website.
BREACH
Without limiting other remedies, we may limit your activity, immediately remove your information, warn other Users of your actions, immediately temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to the Website in the event, but not limited to:
Notwithstanding the foregoing, if you breach the Terms and Conditions or Privacy Policy or other rules and policies, we reserve the right to recover any amounts due and owed by you to the Company and to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.
INDEMNITY
You shall indemnify and hold harmless the Company and its affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of this Terms and Conditions, privacy Policy and other Policies, or your violation of any law, rules or regulations or the rights of a third party.
Fraudulent /Declined Transactions
We reserve the right to recover the cost of goods, collection charges and lawyers fees from persons using the Website fraudulently. The Company reserves the right to initiate legal proceedings against such persons for fraudulent use of the website and any other unlawful acts or acts or omissions in breach of these terms and conditions.
Applicable Law
This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Delhi.
Trademark, Copyright and Restriction
This website is controlled, owned and operated by the Company. All material on this website, including product names, texts, graphics, images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on the Website owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.
The Company solely owns the trademark Kuber and other brands in the Website including without limitation to all right, interest title, in all product marks, trademarks, content, text, graphics, Label design, copyright, utility models, patents, related rights, design, know-how, trade secrets and inventions, good will, source code, meta tags, database and hyperlinks.
You agree not to use or apply any mark for registration of any mark or domain names, which are similar to the mark and domain name used in the website or owned by the Company.
Copyright complaint
We at the Company respect the intellectual property of others. In case you feel that your work has been copied in a way that constitutes copyright infringement you can write to us at customercare@kubergrains.com
RISK OF LOSS
All products purchased from the Website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Product Description
We try to be as accurate as possible in describing our products in the Website. However, the Company does not warrant that product description or other content in this website is accurate, complete, reliable, current, or error-free. If a product offered by the Company itself is not as described, your sole remedy is to return it in unused condition.
Pricing/Typographical error
Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change at the discretion of the Company.
Limitation of Liability
In no event shall the Company be liable for any lost profits or special, incidental, indirect, exemplary or consequential damages of any kind including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses in connection with this agreement, even if the Company has been informed in advance of the possibility of such damages.
SEVERABILITY
If any provision of this Terms of use is held by a court of competent jurisdiction to be contrary to law or due to any change in law becomes contrary to law, such provision shall be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law, and the remaining provisions of this Terms and Conditions shall remain in full force and effect.
GRIEVANCE OFFICER:
In case of any grievance or complaints, you may contact the following Grievance Officer as under:
Name: Grievance Officer – Ritu Bora
Address: Kuber Grains & Spices Pvt. Ltd. 52 B Rama road industrial area Kirti Nagar, New Delhi, 110042
Email ID: customercare@kubergrains.com



Kuber Grains has been producing premium-quality products for the last two decades. The product range of Kuber Grains has evolved magnificently over the years, and its undeterred pursuit of quality and innovation has given impetus to consumer loyalty and satisfaction.
Kuber Grains & Spices Pvt. Ltd.
52 B Rama road industrial area Kirti Nagar, New Delhi, 110015
Copyright © 2025 Kuber Grains – All Rights Reserved.
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